The complaint we hear most from this stretch of newer-built homes is a door that reverses partway up, or one that opens fine in the morning and drags by afternoon - both classic signs of a spring losing tension unevenly rather than snapping clean. On a 1996-built door that's original, this is close to the age where torsion springs start failing on their own timeline, no accident required.
A second common call is a door that's loud and jerky but still moves - usually rollers that have gone from nylon-with-bearing to bare plastic-on-metal after years of Louisiana heat cycling the lubricant off. The moderate heat load here doesn't cause the dramatic failures that steel and rubber see in harsher climates, but it does dry out grease faster than owners expect, and that shows up as noise months before it shows up as a real fault.
If you're hearing a grinding pop followed by the door refusing to lift under opener power alone, stop using the opener. That's very often a spring that's already broken and the opener straining against dead weight - continuing to run it risks the opener motor next.